Xtract - Knowledge Surfacing

The knowledge you can't see is costing you.

Most valuable organisational knowledge exists outside your systems. It lives in:

Senior experts' experience — Judgment and decision-making patterns accumulated over decades
Undocumented processes — The way things actually work, not how they're supposed to
Informal networks — Who knows what, and who to call when things break
Historical context — Why decisions were made and what they were meant to achieve
Edge cases and exceptions — The tribal knowledge that keeps operations running

This is tacit knowledge. It's invisible to your systems, but essential to your operations. Xtract makes it visible.

Methodology

How Xtract works

A structured approach to surfacing knowledge that can then be structured in Cortx and scaled through Bridge.

1. Discovery

We map where commercial knowledge lives across your organisation—documents, systems, people, and processes. We identify knowledge concentrations and gaps.

2. Extraction

Through expert interviews, process observation, and document analysis, we surface tacit knowledge and codify institutional memory into structured formats.

3. Preparation

We create knowledge maps, ontologies, and structured documentation ready for ingestion into Cortx—transforming hidden knowledge into deployable context.

Capabilities

What Xtract delivers

Tacit Knowledge Extraction

Structured interviews and elicitation sessions that capture expert judgment, decision frameworks, and institutional wisdom before it walks out the door.

Process & Workflow Mapping

Document how work actually happens—not just the official process, but the workarounds, exceptions, and informal practices that keep things running.

Knowledge Network Analysis

Map who knows what, who depends on whom, and where knowledge bottlenecks exist. Identify single points of failure before they become crises.

Ontology Development

Create structured vocabularies and relationship maps that capture how your organisation thinks about its commercial world—ready for AI deployment.

Use Cases

When you need Xtract

Key Person Risk

Critical knowledge concentrated in a few experts. Retirement, departure, or unavailability creates operational risk.

M&A Integration

Acquiring companies with undocumented processes, relationships, and institutional knowledge that needs to be captured and integrated.

AI Readiness

Preparing for AI adoption by structuring the context and knowledge that AI tools need to be genuinely useful in your organisation.

Transformation Programs

Major change initiatives that require understanding how things actually work before redesigning them.

Engagement

How we work together

Sprint-Based Engagements

Focused 2-6 week sprints targeting specific knowledge domains or business areas.

Best for: Defined scope, urgent timelines, specific knowledge risks

Embedded Teams

Dedicated Xtract specialists embedded in your organisation for 3-12 months.

Best for: Enterprise-wide extraction, complex organisations, transformation programs

Hybrid Approach

Combination of on-site intensive periods and remote analysis and documentation.

Best for: Distributed organisations, balanced resource allocation

WHAT COMES NEXT

From Surface to Structure

Knowledge surfaced through Xtract is prepared for structuring in Cortx—our Context Ware infrastructure that makes it versionable, governable, and deployable.

Learn about Cortx →